Frequently asked questions

Nothing. Designing is free and needs no card; you pay only when you check out an order. Your first 10 designs a month need no account, and a free account gives you 30 a day and 150 a month. See the terms.

Yes. The adult and youth tees and the adult hoodie take the front, the back and both sleeves; the polo adds a left chest; the women's tee, the performance tees, crewnecks, the youth hoodie, the long sleeve, the tote and the dotted notebook take front and back. The mugs and tumbler are a single wrap, the hats print on the front and the ruled notebook is its cover. Remi asks which surface each design belongs on.

The first printed surface is included in the listed price. Each one after it adds $8.99, except on the youth tee, youth hoodie, polo and women's tee, where it is $9.99, and the performance tees, where it is $10.99; the dotted notebook back cover is free. The designer shows the figure under each surface before you design for it, so it is never a surprise at checkout.

Yes. A design the tool makes for you is yours to use anywhere, not only on the garment - flyers, signage, your website, email, and social media posts, including ones that advertise or sell. No fee and no credit required, and you do not have to order anything first. Two things it does not do: it does not give you an exclusive right, since machine-made images may not be copyrightable in the US, and it does not cover a logo or mascot that was somebody else's to begin with. See the terms.

No. One shirt is a real order. Every item does get cheaper in bulk, from 12 or 24 of the same item: the adult tee is $10.90 each from 12 and $9.03 from 50, for example. The count is that item's own pieces, in any colors and sizes. Bulk prices are applied automatically in the cart and at checkout, and you see the total, plus sales tax where it applies, before you pay. Bulk prices don't apply to an order placed through a group's storefront, which is charged the listed price. Screen printing, which Remi offers when it costs less than full color, starts at 24 pieces of one design on one item.

Yes. Type a code in the code box in your cart, before checkout. WELCOME10 and a friend's referral code are for a first order, and REORDER10 is for customers who have ordered before. We email you the one that fits once you sign in, or when you ask for it by the Checkout button or at the foot of any page. One code per order, and a code is not added to a bulk price: your order gets whichever of the two takes more off. Codes do not apply to polos. See the terms.

Yes. Tees, performance tees, hoodies, crewnecks, polos, long sleeves, hats, mugs, totes, notebooks and tumblers can all sit in the same cart, in any mix of sizes.

Adult S through 2XL, and youth XS through XL on the youth tee, youth crewneck and youth performance tee, youth S through XL on the youth hoodie. Every size is the same price. Gildan runs fairly true to size and a little roomy through the body; if you're between sizes on the polo, size up. See our full sizing guide for fit notes on every garment, and youth XL vs adult small if a tween or teen is between the two.

The garment range has 13 colors: Navy, Red, Royal, Black, White, Sport Gray, Forest Green, Gold, Maroon, Purple, Orange, Carolina Blue and Kelly Green. Gold is on every garment except the youth tee, youth crewneck, polo and women's tee; the polo comes in Navy, Red, Royal, Black, White and Athletic Heather, and the women's tee and the performance tees have lists of their own. Not every color exists in every garment and size - the designer only shows you combinations we can actually print. See our color guide for help picking one.

US print-on-demand partners. Nothing is warehoused; each order is printed after you pay, which is why there's no minimum and no leftover boxes of the wrong size. Garment blanks are Gildan, except the polo, which is a JERZEES pique, and the performance tees, which are Sport-Tek. The trucker and the dad hat are OTTO Cap and the surf cap is AS Colour; the tote is a Liberty Bags canvas and the mugs, notebooks and tumbler are the printer's own blanks. Screen-printed items are made by our screen-printing partner and ship as a parcel of their own.

Yes, for 12 hours after you pay, as long as printing has not started; an order shipped to more than one address closes 10 minutes sooner. Open your order's page from the confirmation email and use Cancel order - it shows the exact time your window closes, and you get a full refund to your original payment method; for an invoice paid by bank transfer, that is the bank account it came from. After that, email service@aipromodesign.com and we'll cancel and refund if the order hasn't gone into production. See the refund policy.

Production usually runs up to 10 business days after checkout, then shipping on top of that. Your cart shows the dates your order should arrive before you pay, worked out from the usual production and transit times for the items in it. A large order or a holiday rush can run past them, so leave a buffer. You get tracking as soon as it ships. If you have a hard date - a game, a trip, a fundraiser - tell us before you order and we'll say honestly whether it's doable.

Yes. Shipping within the United States is free on every order, with no minimum - one shirt ships free the same as fifty. To one address, nothing is added at checkout except sales tax where it applies, unless you choose faster shipping. Sending parts of an order to more addresses adds what the separate parcels cost to post on top of one, plus the card processing fee on that, rounded up to the next price ending in .99; your cart shows the amount before you pay. See the shipping policy.

Yes, on most orders. Checkout offers faster shipping beside the free shipping, for the most the faster service can cost us over the free one plus the card processing fee on that, rounded up to the next price ending in .99; your cart shows the price and the earlier arrival date before you pay. It is for the 48 contiguous states, and checkout says so in its name: choose it for an order going to Alaska, Hawaii, a US territory or a military address and that order ships the free way, because the free service can already be the faster one there, and we refund what faster shipping added, without you asking, and email you to say so. Free shipping on those orders typically takes 4 to 8 business days in transit, and faster shipping 2 to 5. Orders with a names list, large garment orders that go to our bulk print partner, and the few items with no economy service already ship the faster way for free, so there is nothing to upgrade. Faster shipping shortens the transit, not the printing: production still runs up to 10 business days after checkout (larger orders can take longer), and you get tracking as soon as it ships. If you are working to a date, see the ordering deadlines guide.

Not yet. We ship to every US address - the 50 states, Puerto Rico and the other US territories, military APO/FPO/DPO addresses and PO boxes - and shipping is free on every order. Alaska, Hawaii, the territories and military addresses take longer; the shipping policy has the details.

Custom-printed goods can't be resold, so we don't take returns for a change of mind or an ordering mistake on size. What we do cover: if the print is wrong, defective, or badly off from the design you approved, we reprint it or refund it. Send a photo within 30 days of delivery and we'll handle it.

The whole item and a close-up of the print, with your order number. Our print partner requires the photos to approve a reprint, and we usually don't ask you to ship the item back. See print quality and reprints for what counts as a fault.

Yes. Email service@aipromodesign.com and a person replies within two hours during business hours - 9am to 5pm Pacific, Monday to Friday. Outside those hours you'll hear back when they start again.

That is the first reply, not always the answer. Something we can settle in a sentence gets settled in a sentence; a reprint claim needs photographs reviewed by our print partner, and that takes up to two business days. See the refund policy for how those work.

Yes. Upload it in the designer. A PNG with a transparent background is the safe default, an SVG is better when you have one, and a JPG works with one catch below. For a chest print you generally want at least 1500 pixels across. Only upload artwork you have the right to use - see the terms.

It is probably a JPG. A JPG cannot store transparency, so the white around your logo is really white, and on a navy shirt it prints as a white rectangle. Use a PNG saved with a transparent background, or an SVG. If a JPG is all you have, say so in the chat and we can rebuild it. See preparing artwork files.

Photograph it as flat and evenly lit as you can, upload that, and describe what it should be. We can rebuild it as clean artwork rather than printing a photo of fabric.

Yes, and names and numbers are free. Paste the roster, one person per line with name, number and size, and each shirt prints with its own. They work on the tees, hoodies, crewnecks, the polo and the long sleeve. On the back, the name runs straight across the shoulders or on an arch, with the number under it, or the name or the number prints on its own, which suits staff, church and PTA shirts that carry a name and no number. On the front, the number can go right under a left-chest logo, at the logo's width, on every garment except the polo. The first printed surface is included, so a shirt with only names and numbers on the back is the shirt's price. With a design on the front, printing the back is the usual extra surface above. Names and numbers add nothing on a back that already carries a design, and a number under the left-chest logo adds nothing either, since it shares the front with the logo. We print every name exactly as it is entered, so check the spelling first: a name misspelled on the list is not a misprint. See free names and numbers.

Yes. The mugs, the tumbler and the notebooks take a name under the design, one per item, free. Choose Add a name to each one in your cart and type or paste the names. The design moves up and gets a little smaller where it needs to, so the name has room, and you see each one before you order.

Yes, with a link they open on a phone or computer, with no account and nothing to pay. There are three kinds. For names and numbers, choose Collect by link in the names list, and each person puts in what prints on their shirt and their size. For sizes alone, when nothing personal prints, choose Collect sizes by link on the item in your cart, and each person gives who the size is for and the size. On an item that comes in one size in your color, such as a tote, a cap, a notebook or the tumbler, the button is Collect a head count by link instead: each person gives who it is for, and no size. Only you see the answers. You add them to your order with one button and check it before you pay, and you can close the link once everyone has answered. See collecting sizes by link.

Yes, up to ten. In your cart, choose Shipping to more than one address?, add each address and say what goes there; the rest ships to the address you give at checkout. Each address gets its own parcel and tracking. The first ships free; the others add the extra postage of their parcels, plus the card processing fee on that, rounded up to the next price ending in .99 and shown before you pay. Any item with a names list, such as shirts with names and numbers or mugs with a name on each, goes to one address whole.

Yes. Youth tees and hoodies sit alongside adult sizes in the same cart, so a class and its chaperones are one checkout and one shipment. Every size is the same price per item. Not sure whether a tween or teen is a youth XL or an adult small? Compare the measurements.

Yes. Your cart downloads a quote as a PDF, with a number to raise the purchase order against. It is valid for 30 days, and if a price on it goes up in that time, pay the new price, then email us the quote number and we refund the difference. When the PO comes through, pay by card at checkout, which has a field for your PO number, or choose Get an invoice in your cart and your accounts office pays it online by card or bank transfer. An invoice ships to one address, and nothing is printed until it is paid. Need a W-9? Email us. See quotes and purchase orders.

Yes, with a free storefront: your group's own page on our site, carrying the designs and garments you choose. We stay the seller, and once your group has signed our fundraising agreement and sent its EIN, W-9 and bank details, it earns 10% of what the storefront sells as standard, paid by bank transfer at least every 90 days. Storefront orders are charged the listed price. See how a booster club earns from a storefront.