Shipping Policy

Last updated: September 9, 2026. Beta policy, United States.

Two clocks, not one

Custom apparel is printed after you pay, so there are two waits and people usually only count the second one:

Production - up to 10 business days to print and finish your order.
Transit - however long the carrier takes after that.

A "3 day shipping" label describes the second clock only. If you need something by a date, count both, and tell us the date before you order so we can say honestly whether it is achievable.

Estimates are estimates

Production and transit times are estimates, not commitments. Larger orders, mixed garment orders, and holiday periods all run longer. We do not offer guaranteed delivery dates during beta, and we will not promise one in order to win an order.

If a date genuinely matters - a game, a fundraiser, a first day of school - ask us in writing at service@aipromodesign.com first. If we commit to a date in writing and miss it because of us, that is on us. A carrier delay after we shipped on time is not something we can control, and neither of us can fix it by arguing about it afterwards.

Where we ship

Inside the United States during beta, including the address types the carrier accepts. We do not ship internationally yet.

Shipping is free

Standard shipping within the United States is free on every order, with no minimum. There is no shipping line at checkout because there is nothing to put in it - the price you see on the product is the price you pay.

Free means free to you, not free to us. Shipping is built into the product price, which is why the prices are what they are. We would rather show you one honest number than a low one that grows at checkout.

Expedited shipping is not offered during beta. If you need something by a date, read the two clocks above and ask us first.

One parcel per order

Everything in an order is printed in the same place and ships together, which is also why the colors match across a mixed set.

Getting the address right

We print and ship to the address you enter at checkout. Please check it before paying, particularly the apartment or unit number.

If you spot a mistake before production starts, email service@aipromodesign.com immediately and we will fix it or cancel and refund.
Once an order is in production the address is locked in with the print partner.
If a parcel is delivered to an address you gave us, we cannot recover it and cannot reprint it free of charge. We will always help you try.

Late, lost, and stolen

Late in transit. Carriers occasionally hold parcels. Tracking usually starts moving again on its own; give it a few days before treating it as lost.
Confirmed lost. If the carrier confirms a parcel as lost, we reprint or refund it. See the Refund Policy.
Marked delivered but missing. This is the hardest case, because the carrier considers its job done. Check with everyone at the address and with neighbours first, then email service@aipromodesign.com and we will open a carrier enquiry with you. We cannot guarantee an outcome on a parcel the carrier has recorded as delivered.

Tracking

You get a tracking number as soon as the order ships. Until then there is nothing to track, because nothing has been printed yet - that is normal and not a sign anything is wrong.

Returned or undeliverable parcels

If a parcel comes back to the print partner as undeliverable, we will contact you. Reshipping costs the postage again, since the garments are already printed and cannot be resold.