Returns and Refund Policy

1. Returns at a glance

• Returns: only for damaged, defective or wrong items. Every item is custom printed to order, including items with your names, numbers or artwork on them, so a correct item can't be returned.
• Exchanges: not offered for a size, color or garment chosen at checkout.
• Damaged, defective or wrong items: reprinted or refunded at no cost to you. Report them within 30 days of delivery, as set out under How to file a claim below.
• Sending items back: usually not needed. If we ever ask for an item back, we pay the return shipping.
• Restocking fees: none.
• Refunds: to your original payment method, typically posting within 5-10 business days after a claim is approved or an order is cancelled.
• Cancellations: free within 12 hours of paying, 10 minutes less on an order to several addresses, while printing has not started. See Cancellations below.
• Contact: service@aipromodesign.com

2. Common situations

3. What we cover

We will reprint or refund, our choice, if:

• The print is materially different from the design you approved at checkout
• A name or number is printed differently from the list you entered
• The garment or print is defective - cracked or misprinted graphics, holes, seam failures, obvious staining
• The item arrives damaged
• You received the wrong garment, color, or size compared with your order
• The order never arrives and the carrier confirms it as lost

For what a good print looks like and which characteristics are normal rather than faults, see Print Quality and Reprints.

4. What we don't cover

• Ordering the wrong size, color, or garment
• Changing your mind about the design after checkout
• Normal variation: minor differences between on-screen color and printed fabric, and small differences in print position from item to item
• Garment measurements within 1 inch of the published size guide. Blank apparel is cut with a tolerance; a shirt an inch off the chart is a normal garment, not a defective one
• A name or number misspelled or mistyped on your list. We print every name and number exactly as it was entered, so check the list before you pay
• An address entered incorrectly at checkout. We print and ship to the address you give us, and once a parcel is delivered there we cannot recover it
• Softness, pixelation or banding that comes from the artwork itself. We print the file you approved, and our print partner declines reprints for low-resolution or otherwise unsuitable files. See Print Quality and Reprints
• Normal characteristics of direct-to-garment printing, including a faint smell or a light pre-treatment residue on a new garment. Both wash out
• Wear from washing hot, bleaching, or machine drying on high
• Carrier delays, or an order that arrives after an event date we did not commit to in writing

5. How to file a claim

Email service@aipromodesign.com within 30 days of delivery with your order number and clear photos of the item, including a close-up of the print. Photographs are not a formality - our print partner requires them to approve a reprint, and we cannot open a claim without them. We'll respond within two business days. If a claim is approved, we reprint at no cost or refund to your original payment method; refunds typically post within 5-10 business days depending on your bank. We usually don't ask you to ship the item back.

1. Take photos. A clear photo of the whole item and a close-up of the print. For a wrong or damaged item, show what arrived.
2. Find your order number. It is in your confirmation email and on your order's page.
3. Email us within 30 days of delivery at service@aipromodesign.com, with the photos, the order number and a line on what is wrong.
4. We reply within two business days and tell you whether it is a reprint or a refund.
5. Keep the item unless we ask for it. If we do, we pay the return shipping.

Part of an order. A claim covers the items that are defective, damaged or wrong, not the whole order. If one shirt out of twenty is misprinted, that shirt is reprinted or refunded, and the other nineteen stand. Send photos of each item you are claiming for.

6. Before you dispute a charge

If something is wrong, email service@aipromodesign.com first. A reprint costs you nothing and usually ships faster than a card dispute resolves. Raising a chargeback instead closes the claim with your bank rather than with us, which means we can no longer send a replacement even where we would have.

7. Cancellations

You can cancel an order yourself for 12 hours after you pay, as long as printing has not started. An order that ships in more than one parcel - to more than one address, or with screen-printed items beside full-color ones - closes 10 minutes sooner, at 11 hours and 50 minutes, because each of its parcels has to be stopped at its printer; it is cancelled whole or not at all: the button cancels every parcel and refunds the full amount, or, if any one of them has started printing, none. Open the order's page - the link is in your confirmation email - and use Cancel order. The page shows the exact time your window closes, in Pacific time. A cancelled order is refunded in full to your original payment method; for an invoice paid by bank transfer, that is the bank account it was paid from. Refunds typically post within 5-10 business days depending on your bank.

After that, or if the button is no longer there, email service@aipromodesign.com as soon as possible. If the order has not gone into production we will cancel and refund in full. Once printing has started, we can't cancel it.

8. Orders we cancel

If we cancel an order - because artwork appears to infringe someone's rights, because content is unacceptable under the terms, or because we can't fulfill it - you get a full refund.

9. Orders outside the United States

We only ship to addresses in the United States, so this policy covers US orders. See Where we ship in the Shipping Policy.

10. Contact

Claims, cancellations and questions about this policy: