Print Quality and Reprints
What a good direct-to-garment print looks like, what is normal, when a print problem is reprinted or refunded, and why a low-resolution file prints blurry.
Last updated: September 30, 2026. United States. This page is the detail behind the Returns and Refund Policy. Where the two differ, the Returns and Refund Policy governs.
1. Why this page exists
Direct-to-garment printing has a few characteristics that look like faults and are not, and one real limit that catches people out: we print the file you approved, and a print can only be as sharp as that file. Both are worth knowing before you order rather than after.
2. What we reprint or refund
Email service@aipromodesign.com within 30 days of delivery with your order number and a close-up photo of the print. We reprint or refund, our choice, if:
- The print is materially different from the design you approved at checkout
- The print is cracked, smeared, missing part of the design, or positioned well outside normal variation
- The garment itself is defective: holes, seam failures, obvious staining
- You received the wrong garment, color, or size compared with your order
Photographs are not a formality. Our print partner requires them to approve a reprint, and we cannot open a claim without them. We usually do not ask you to ship the item back.
3. What is normal, and not a defect
| What you see | Why | What to do |
|---|---|---|
| A faint smell on a new garment | Direct-to-garment printing uses a pre-treatment solution, and a new print can smell of it | Wash it. It washes out |
| A light residue around the print, mostly on pale garments | The same pre-treatment | Wash cold, inside out, before wearing. Do not leave it in direct sunlight before that first wash, which makes the residue harder to remove |
| Color that does not match your screen | A screen emits light and fabric reflects it | Printed color lands close to the design, not identical to it |
| Small differences in print position | Garments are loaded onto the press by hand | Position varies slightly from item to item |
| Measurements within 1 inch of the size guide | Blank apparel is cut with a tolerance | An inch off the chart is a normal garment, not a defective one |
The size guide has the measurements, and the color guide helps you pick a garment color that your ink stands out on.
4. The artwork is the limit
We print what you approve. If the artwork is low-resolution, heavily compressed, or otherwise unsuitable for printing, the print will show it, and that is not something we can reprint for. Our print partner declines reprints on that basis, and so do we.
It is avoidable. For a chest print you generally want artwork at least 1500 pixels across, and a logo copied off a website is often 200. Read preparing artwork files before you order, and look at the preview on the design page before you pay - that artwork is the file that gets printed. The small picture on the checkout page shows the item, not each player's name and number; those print from your list, as described below.
5. Names and numbers are printed as entered
Names and numbers are free, and we print every one exactly as it was entered on your list: the same letters, in capitals, with accents left off. We do not correct spelling, and we cannot tell a typo from an unusual name. Check the list before you save it and again before you pay.
A name that is misspelled on your list is printed that way, and that is not a misprint, so it is not reprinted for free. A name or number that is printed differently from your list is a misprint, and we reprint it.
| On your list | On the shirt | Covered? |
|---|---|---|
| JOHNSON | JOHNSON | Correct |
| JONHSON (a typo on the list) | JONHSON | No - printed as entered |
| JOHNSON | JONHSON | Yes - a misprint, reprinted |
| José | JOSE | Correct - capitals, accents left off |
6. What we do not cover
- Ordering the wrong size, color, or garment, or changing your mind after checkout
- An address entered incorrectly at checkout
- A name or number misspelled or mistyped on your list
- Wear from washing hot, bleaching, or machine drying on high
- Carrier delays, or an order arriving after a date we did not commit to in writing
The full list, and how to file a claim, is in the Returns and Refund Policy. If something is wrong, email us before you dispute the charge: a reprint costs you nothing and usually resolves faster than a card dispute.
7. How to report a print problem
- Photograph it in good light: the whole item, and a close-up of the print.
- Email service@aipromodesign.com within 30 days of delivery with the photos and your order number.
- We send the photos to our print partner, who approves the reprint, and reply within two business days.
- A reprint or a refund follows, our choice. You usually keep the faulty item.
8. Caring for your print
Give a new print its first wash cold and inside out, as in section 3. Washing hot, bleaching or machine drying on high wears a print, and that wear is not a defect. The print care guide has the rest.
9. Contact
Print problems and reprint claims:
AI Promo Design, a Kinor LLC company
Email: service@aipromodesign.com
Send your order number and photos, including a close-up of the print.